Fort House Surgery


To request an appointment/submit a health query to the clinical team

  • use our appointment request form, Monday to Friday from 6.00am to 4:00pm. We will respond within our opening times.
  • Please note you will not be able to submit a medical query after 4pm and before 6am or over the weekend/bank/holidays.
  • If you are unable to access the on-line form/internet, please phone us on 01932 253 055, Monday to Friday from 8.00am to 4.00pm. One of the administrative team will fill the form in on your behalf and submit to the clinical team. Please note, all forms are submitted for triage by our clinical team – phoning for an appointment will not result in a quicker response or sooner appointment.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

For more information on our clinical team, please visit our ‘Meet the team’ page.

Read more about managing your health online.

Your appointment

However you choose to contact us we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text or email.

To cancel your appointment:

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

  • If there’s a particular member of the clinical team you would prefer to respond, recognising that it will not always be possible to speak to them (annual leave; clinic availability etc)
  • If you would prefer to consult by phone, face-to-face, or by text or email.
  • If you need an interpreter.
  • If you have any other access or communication needs

If you are housebound and need an appointment, the surgery will organise for our paramedic visiting service to visit you.

Please contact us via our on-line form to request a home visit.

Date published: 8th October, 2014
Date last updated: 21st July, 2024