Did you know that there are many healthcare services that you can use without needing to see a GP first? Before requesting an appointment, please scroll down the page to see if there are any services that could be of help to you.
Making an appointment
To request an appointment or submit a health query to the clinical team, please use our appointment request form, on Monday to Friday from 6.00am to 4:00pm. We will respond within our opening times.
Please note you will not be able to submit a medical query or appointment request form after 4pm and before 6am, over the weekend or on bank holidays.
Please provide as much information as possible so that we can make sure that you are seen by the most suitable health professional, as soon as possible. If you have more than one concern, please include all your issues on one form. You do not need to complete a separate form for each health concern.
If you are unable to access the online form or internet, please phone us on 01932 253 055, on Monday to Friday from 8.00am to 4.00pm. One of our administrative team will fill in the form on your behalf.
Please note, all forms are assessed by our clinical team. Phoning for an appointment will not result in a quicker response or sooner appointment. When you get in touch, we will ask what you need help with. This information allows us to choose the most suitable doctor, nurse or health professional to help you. Providing us with as much information as possible means that we can get the help you need it as quick as possible.
For more information on our clinical team, please visit our ‘Meet the team’ page.
Your Appointment
We may choose to offer you an appointment by telephone or face to face at the surgery. If appropriate, you may also be directed to Pharmacy First, or offered an appointment at an Acute Illness Clinic (ACI).
If you need help when we are closed
If you need medical help when we are closed, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Always call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Cancelling your appointment
If you no longer need to see a health professional or cannot make it, please cancel your appointment so that we can help another patient.
To cancel your appointment you can:
- use your NHS account (on the NHS website or in the NHS app).
- use your Patient Access account
- phone us on 01932 253 055, Monday to Friday from 8.00am to 6.30pm
Home visits
If you are housebound and need an appointment, we will organise for our paramedic visiting service to visit you at home.
Please contact us via our on-line form to request a home visit. If you are unable to use the online form or internet, please phone us on 01932 253 055, on Monday to Friday from 8.00am to 4.00pm, and we will arrange this for you.
Self-help and self-referral
There are many local healthcare services that you can use without needing to see a GP first. Have a look at the help available to you here.
Maternity and Pregnancy
If you have found out that you are pregnant, it’s best to see a midwife as soon as possible. You can book an appointment directly with a midwife service without seeing a GP first.
Pregnancy Self-Referral
If you are more than six weeks pregnant you can now book your maternity care directly for maternity services by completing one of the following hospitals self-referral forms.
Book your self-referral at Ashford & St Peter’s Hospital
Booking to birth with Royal Surrey | Royal Surrey NHS Foundation Trust
Kingston Maternity referral form – Kingston Hospital
Mental health
Find out how to get support for your mental health without seeing a GP. If you, or someone you know needs help with their mental health, this website helps you find self-care, as well as signposting you to local services in Surrey.
Mental wellbeing | Healthy Surrey
Talking Therapies | Healthy Surrey
If you need urgent help: Check your mental health symptoms – NHS 111
If the services above are not suitable, you can request an appointment.