Use the pages below to read our practice policies.
Accessibility
Accessibility statement for Fort House Surgery This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the website...
Complaints Policy
Fort House Surgery is committed to listening to patient feedback, investigating concerns fairly, and using what we learn to improve our services. Please download our Complaints Policy for full details...
Dogs in the surgery
Please be aware that we do not allow any dogs in the surgery, with the exception of assistance dogs. Definition of assistance dog: An assistance dog is a dog specifically...
DPST Compliance Certificate
Our practice holds a current NHS Data Security and Protection Toolkit (DSPT) compliance certificate. Please download the Fort House Surgery DSPT standards met certificate 2026-2027 for full details If you...
Duty of candour policy
The Practice will fulfil its obligations to satisfy the “statutory duty of candour” as outlined below. This policy sets out the way in which the Practice will comply with its...
Fort House Surgery Vision Statement
Our vision is to provide “Traditional General Practice in the 21st Century” Fort House Surgery is a friendly, caring, hard-working, accessible, adaptable, agile and curious GP Surgery providing healthcare services...
General Data Protection Regulation Policy
The EU General Data Protection Regulation (GDPR herein) came into force on 25 May 2018; the Data Protection Act 2018 (DPA 2018) is to be read in conjunction with the...
Infection control statement
In accordance with The Health and Social Care Act 2008, Fort House is committed to the prevention of healthcare associated infection and patient safety is of the utmost priority. Good...
Information Governance Policy
Please use the following link to download our Information Governance policy: Fort House Surgery Information Governance Policy 2026 If you are unable to access the information in this document please...
Managing Access and Patient Demand Policy
Fort House Surgery is committed to providing safe, timely, and inclusive access to our services, so patients can get the care they need when they need it. Please download the...
Patient social media & acceptable use policy
The purpose of this policy is to provide staff at Fort House Surgery with guidance and rules regarding the following: Understanding what to do when an unacceptable social media post...
Privacy
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and...
Records Management Policy
Please use the following link to download our Records Management Policy: Fort House Surgery Records Management Policy 2026 If you are unable to access the information in this document please...
Removal of Patients Policy
Please use the following link to download our Removal of Patients policy: Fort House Surgery Removal of Patients Policy 2024 If you are unable to access the information in this...
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop this...
Access to medical records
The practice is registered with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be dealt with...
Website Disclaimer
Fort House Surgery makes every effort to ensure that the information published on this website is accurate, up to date, and informative. However, the content is provided for general information...
Date published: 5th July, 2023
Date last updated: 8th July, 2026
